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    GENERAL CONDITIONS OF USE AND PURCHASE

    These General Conditions of Use regulate the use of the website www.deligour.com, as well as the conditions for purchasing products and contracting services offered through this Website owned by PLATAFORMA D ‘AGENTS COMERCIALS SL, which acts under the commercial denomination DELIGOUR.

    PLATAFORMA D ‘AGENTS COMERCIALS SL provides information about Products, and offers the possibility of its acquisition through the Website. People who intend to browse the Website, as well as acquire Products, may do so by obtaining the status of “Registered User”, which is acquired by completing the registration form, accepting these Terms of Use and Privacy.

    Any user registered or not that accesses the Website and acquires the products / services offered must be over 18 years of age with sufficient legal capacity to enter into contracts.

    REGISTERED USER

    Any person who wants it and who is over 18 with sufficient capacity to act can create their own account, entering all the information requested in the section “user registration”.

    The user with its complementation declares that all the data that has been provided are true, that correspond to his person and having accepted the privacy policy, and specifically what is detailed in the legal notice and privacy policy regarding the processing of the data of character as registered.

    Once the user completes the procedure, the user can access their personal area, where they can access both the history and detail of their transactions, as well as their personal data, being able to make the necessary modifications; as well as unsubscribe the account created.

    The User will choose a password to authenticate his identity at the moment of accessing the web; must keep this password confidentially and not sharing with third parties, modifying it at any time and assuming that it can be shared with other users doing so immediately.

    PURCHASE AND PAYMENT PROCEDURE

    The website describes the conditions of each of the products offered as well as their characteristics.

    Once the product / service that you wish to purchase has been selected, it can be paid by credit card or by the PayPal system.

    • In the event that you want to make the payment by transfer of payment, once made must be communicated by sending the receipt of the same to the following address deligour@deligour.com. Once verified its correct reception in the designated account of PLATAFORMA D ‘AGENTS COMERCIALS SL, it will be understood that the payment has been made.
    • If you want to pay by bank card, the website will reedigira a payment platform, which works by the maximum security measures available in the sector that works through a secure server using SLL protocol; without in any case PLATAFORMA D ‘AGENTS COMERCIALS SLalmacene this data being only stored and responsibility of the company that offers the payment platform; who will inform and pay to PLATAFORMA D ‘AGENTS COMERCIALS SL the correct payment or incidence produced in it.

    Once verified and having been informed that the payment process has been carried out satisfactorily, PLATAFORMA D ‘AGENTS COMERCIALS SL will issue the corresponding purchase receipt to the email address provided by the Customer – User. In no case, PLATAFORMA D ‘AGENTS COMERCIALS SL sends the voucher by any means other than electronic mail, and must contact our customer service department if it has not received it within 48 hours. We ask that you previously check all the folders of your mail, including the one of the junk mail.

    The product will be sent by the courier service that PLATAFORMA D ‘AGENTS COMERCIALS SL has hired, in a maximum period that is detailed in the product specification. It will be understood that the product has been correctly delivered when it is delivered at the address indicated by the User. Customer when making the purchase, regardless of whether or not the person accepts your collection, understanding in all cases that the user’s authorization is available -client to pick it up.

    RIGHT OF WITHDRAWAL

    In accordance with the rules of defense of consumers and users, once the purchase is made, the user has 14 calendar days to exercise their right of withdrawal from the reception at the indicated address of the product purchased by DELIGOUR, of PLATAFORMA D ‘AGENTS COMERCIALS SL.

    The user must contact the company through the following email deligour@deligour.com, alleging that he wants to exercise his right of withdrawal.

    At that time will contact the user in order to proceed with the return of products. PLATAFORMA D ‘AGENTS COMERCIALS SL. will be responsible for the shipping costs of the purchase of the product you want to return, but the user-customer will be responsible for the cost of returning the product. Therefore once received the returned and tested products that are in perfect condition, PLATAFORMA D ‘AGENTS COMERCIALS SL. will pay the cost of the products except for the return costs that will be borne by the customer.

    Once this period has ended, PLATAFORMA D ‘AGENTS COMERCIALS SL. does not accept returns for withdrawal in the services purchased. When the return of due to the product will not be in correct conditions or there would have been an error by PLATAFORMA D ‘AGENTS COMERCIALS SL. the right of withdrawal will not be applicable and will be paid to the return of the product, the total amount paid by them.

    Once this period is over, PLATAFORMA D ‘AGENTS COMERCIALS SL does not accept refunds for withdrawal in the services purchased.

    CONFLICT RESOLUTION

    It is reported that PLATAFORMA D ‘AGENTS COMERCIALS SL. It does not appear attached to any dispute resolution platform in terms of consumption or arbitration, being available to its users-customers in the customer service channels that appear on the Web.

    But in accordance with the Regulation 524/2013 of the European Parliament and of the Council, of May 21, 2013, on resolution of online litigation in consumer matters, the existence of a European platform for the resolution of conflicts is reported, which it may be used in the field of electronic commerce; being able to obtain more information in:

    https://webgate.ec.europa.eu/odr/main/?event=main.home.show

    CUSTOMER SUPPORT

    For any questions or comments, you can contact us through the form to that effect on the web or by sending an email to deligour@deligour.com or on the phone +34 977 760 400 during business hours from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 7:00 p.m. from Monday to Thursday and from 9:00 a.m. to 1:00 p.m. on Fridays.

  • Bulletin

  • Where we are?

    C/ Informática, Pol. Ind. La Drecera
    La Selva del Camp
    43470 Tarragona, Spain

  • Deligour guarantee

    Deligour guarantees that all Iberian hams and shoulders are selected one by one by professionals and all of them have been prepared by hand, without added additives or preservatives, with sea salt and cured in natural dryers. Its quality is assured.

    If you have any preference at the point of cure, please indicate it in the comments of the order.

    Buying Iberian ham in Deligour is a guarantee of quality and safety. Deligour does not work with Iberian pieces of Cebo (white bridle), all of them Iberian pigs that have been raised and fed intensively on farms, without ever treading the pasture and living in this way in continuous stress and artificial feeding.

    Deligour ensures and guarantees that all its Iberian products come from Iberian pigs that since birth, have been controlled in all stages of life for maximum quality, living in the freedom of the Dehesa and feeding naturally.

    Deligour also guarantees and ensures that all its pieces are 100% natural, have been prepared and cured naturally in traditional dryers and without any additive or added preservative. Its salting has been with 100% marine salt.

    Only Deligour can ensure that all its Iberian products are 100% natural.